Refund policy

Return & Exchange Policy

To maintain our commitment to zero-waste production, every ichinichi item is printed and made specifically to order. We do not pull from a warehouse, and we do not hold excess inventory. Because your item is created specifically for you, we do not accept returns or refunds for buyer's remorse or incorrect color selections. However, we do accommodate size exchanges and provide replacements for defective items.

Size Exchanges

If you ordered the wrong size, we allow size exchanges within 14 days of delivery. The item must be unworn, unwashed, and in its original condition. Buyers are responsible for a $4.95 return shipping fee, which is deducted from the refund of the original item.

To ensure you get your new size as quickly as possible, our exchange process works as a return and re-purchase:

1. Email tshirts@ichinichi.studio with your order number and the new size requested.
2. We will email you a prepaid return shipping label for the original item.
3. At the same time, we will create a new order for your requested size and email you a secure checkout link to complete the purchase with your credit card.
4. Once you ship the original item back and it is received at our studio, we will refund your original order to your original payment method, minus the $4.95 return shipping fee. This refund takes 3-5 business days to process once initiated.

Order Verification

Please review your order carefully before checking out. It is your responsibility to verify your size, color choice, and shipping address. Detailed size guides are provided on every product page to help you make the right choice.

Once an order is placed, it is immediately sent to production to ensure efficient delivery. Because of this automated process, orders cannot be canceled, modified, or reversed once checkout is complete.

Damaged or Incorrect Items

We stand by the quality of our production. If your item arrives damaged, misprinted, or if you receive the wrong product, we will issue a replacement at no cost to you. We will immediately create a replacement order and provide a free return shipping label so you can send the defective item back to us.

To request a replacement for a defect, please follow these steps:

1. Email tshirts@ichinichi.studio within 7 days of delivery.
2. Include your order number and a clear description of the issue.
3. Attach clear photos showing both the defect and the full item.
4. Once approved, we will process the new order and email your free return label.

Note: Claims for defective items submitted outside of this 7-day window will not be accepted.

Refund Processing

For approved returns or in the rare event that a replacement item cannot be fulfilled, a refund will be issued to your original payment method. Refunds take 3-5 business days to process and appear on your bank statement once initiated.

EU & UK Customers

If you are purchasing from the European Union or the United Kingdom, please refer to our EU/UK Consumer Right of Withdrawal Policy for region-specific guidelines.

Lost or Stolen Packages

ichinichi is not responsible for packages that are lost, stolen, or misplaced once the shipping carrier marks them as "Delivered." Please ensure your shipping address provides a secure location for delivery.

Contact & Return Address

For physical returns or exchanges, our mailing address is:
Ichinichi Studio LLC
3692 Grand Ave #127
Coconut Grove, FL 33133